Privacy Policy

This Privacy Policy explains how GoCoach (“GoCoach”, “we”, “us”) collects, uses, stores and protects information when you use the GoCoach.sg website and mobile application (together, the “Service”). GoCoach is a management platform for sports clubs and academies, used by coaches, club administrators, parents and players.

By using the Service you agree to the practices described here. If you do not agree, please do not use the Service.

1. Information We Collect

We collect the following categories of information so that clubs can manage their members, sessions and payments:

• Account & personal details — name, email address, and account role (coach, administrator, parent or player). You provide these when an account is created.
• Player profile details — where provided by a coach or parent: date of birth, gender, and a profile photo. These help clubs organise teams and identify players.
• Health information — a player profile may include whether the player has a medical condition, and details of that condition, if the parent or coach chooses to provide it. This is collected solely so coaches are aware of relevant medical needs during training for the player’s safety and welfare.
• Payment records — records of fees charged, amounts owed, amounts paid, payment method, wallet balances and installment schedules. See section 3 for important details about how payments work.
• Activity within the Service — session attendance, RSVPs, bookings, competition and tournament participation, and similar records generated as you use the platform.
• Club content — club names, logos, photos and related materials uploaded by coaches or administrators.
• Technical information — basic information needed to operate the Service securely, such as login timestamps and session information.

2. How We Use Information

We use the information we collect to:

• provide and operate the Service — managing clubs, teams, players, sessions and attendance;
• record and track fees, payments and renewals so coaches and parents can see what is owed and paid;
• make coaches aware of a player’s relevant medical needs during training, for safety;
• send service-related communications, such as session reminders, attendance summaries and payment reminders;
• keep the Service secure and prevent misuse.

We do not sell your personal information, and we do not use it for third-party advertising.

3. Payments — No Card Data

Payments in the coaching industry, and on GoCoach, are made directly between the payer (parent or player) and the club, using PayNow QR or cash. Money moves directly from the payer’s bank account to the club’s bank account.

GoCoach does not collect, receive, process or store any credit or debit card numbers or bank account credentials. We only record that a payment of a certain amount was made or is due — for example, the amount, the date, and the method (PayNow, cash, bank transfer, or wallet). Where a payer uploads a screenshot as proof of payment, that image is stored as a record of the transaction.

4. How Information is Shared

Information is visible within your own club only, and only to those who need it:

• Coaches and club administrators can see the members, sessions, attendance and payment records of their own club.
• Parents can see information relating to their own children and their own payments.
• Players can see their own information.

We do not share personal information with other clubs, and we do not sell or rent it to anyone. We may disclose information only where required by law, or to trusted service providers who help us operate the Service (for example, our hosting and email-delivery providers) and who are bound to protect it.

5. Data Retention

We keep information for as long as an account or club is active, and as long as needed to provide the Service and meet legal and record-keeping obligations. You may request deletion of your data as described below.

6. Security

The Service is served over encrypted HTTPS connections. We take reasonable technical and organisational measures to protect information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

7. Children's information

GoCoach is used by sports clubs whose members include children. Player profiles for children are created and managed by their parents, guardians, or the club’s coaches and administrators. A parent or guardian may request access to, correction of, or deletion of their child’s information at any time using the contact details below.

8. Your Choices and Rights

You may request to access, correct, or delete the personal information we hold about you or your child. To make a request, contact us using the details in section 10. We will respond within a reasonable time and in accordance with applicable law, including Singapore’s Personal Data Protection Act (PDPA).

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may be communicated through the Service.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to make a data request, please contact us at:

admin@gocoach.sg